Family Resources & FAQ
Answers to the questions families ask most — and the practical information you'll want before, during, and after a transition into our care.
Frequently Asked Questions
What are your visiting hours?
[TODO: Confirm visiting hours.] In general we welcome visitors from morning through evening, with quiet hours observed late at night. Family members are welcome at any reasonable hour for end-of-life and special circumstances.
Do you accept Medicare and Medicaid?
Yes. We are Medicare and Medicaid certified, and we accept many private insurance and Medicare Advantage plans. Coverage verification is part of our admissions process — see our Admissions page for details.
What should we expect on move-in day?
Our admissions team will coordinate the time of arrival with you and the discharge planner. Expect a brief intake (orientation, medication reconciliation, room set-up), a meet-and-greet with the nursing team, and time for the family to help your loved one settle in. We recommend bringing a few familiar items from home — see the "What to Bring" checklist on the Admissions page.
Can residents bring personal furniture or decor?
Yes — within reason and safety. Smaller items like framed photos, a favorite chair, a quilt, or a small bookshelf are warmly welcomed. Anything larger should be discussed in advance to make sure it fits the room and meets fire-code clearance requirements.
What happens if my loved one's care needs change?
Our team continuously assesses each resident's needs. If care needs increase, we'll meet with you to discuss adjustments to the plan of care. We can often accommodate higher-acuity needs in place; if not, we'll help coordinate the next step.
Are private rooms available?
We offer both private and semi-private rooms. Availability changes; the admissions team can tell you what's open right now. Pricing varies by room type and payer source.
Can residents leave the facility for outings or family events?
Yes. Residents are not patients in a hospital — this is their home. With your physician's approval and care-team coordination, residents can attend family events, religious services, medical appointments, and outings. We help arrange medication and any equipment needed for the trip.
How do you handle medication management?
Medications are reviewed and reconciled at admission, ordered through a contracted pharmacy, and administered by licensed nurses on a documented schedule. We coordinate refills, communicate with prescribing physicians, and review the regimen regularly to reduce unnecessary medications.
What if our family lives far away?
Many of our families are out of state. We offer scheduled video visits, regular care-conference calls, and direct communication with the nursing team and care manager. Tell us your preferred way to stay in touch and we'll work with you.
Is financial assistance available?
Yes — Medicaid is the most common form of long-term care financial support in the U.S., and we help eligible families navigate the application. We can also discuss Veterans benefits, long-term care insurance, and private-pay options. Our admissions team will walk through what applies to your situation.
How do you handle complaints or concerns?
Every concern is taken seriously. The first step is usually a conversation with the unit nurse or charge nurse. If that doesn't resolve the issue, ask to speak with the Director of Nursing or Administrator — both are listed on our About page. Residents and families also have the right to contact the state long-term care ombudsman at any time.
Where can I find your CMS quality rating and inspection results?
Our CMS Care Compare page is publicly available and includes our overall star rating and most recent state inspection summary. [TODO: Link to the CMS Care Compare page for this facility.]
Glossary of Skilled Nursing Terms
The healthcare world has its own language. A few of the terms you might hear most often:
- Activities of Daily Living (ADLs)
- Basic self-care tasks: bathing, dressing, eating, transferring, toileting, and continence. ADL needs help determine the level of care a resident requires.
- Care Plan
- A written, individualized plan describing a resident's medical needs, goals, and the services we will provide. Updated regularly with the resident and family.
- Discharge Planner / Case Manager
- The hospital staff member who coordinates a patient's transition from hospital to skilled nursing or home. They are usually our first point of contact for new admissions.
- Long-Term Care (LTC)
- Ongoing support for residents whose medical or functional needs cannot be managed at home, with no expected return-to-home date.
- Medicare Part A
- The federal program that covers up to 100 days of skilled nursing or rehab after a qualifying hospital stay, with cost-sharing after day 20.
- PASRR
- Pre-Admission Screening and Resident Review — a federal screening process that confirms skilled nursing is the right setting for a new admission.
- Plan of Care Conference
- A scheduled meeting between the family, resident, and our care team to review the care plan, ask questions, and adjust as needed. Held regularly.
- POA / Healthcare Proxy
- The person legally authorized to make medical decisions on behalf of a resident who cannot make them for themselves.
- Skilled Nursing Facility (SNF)
- A licensed facility that provides 24-hour skilled nursing care and rehabilitative services. Sometimes called a "nursing home" — though we prefer "healthcare center."
- Survey / State Inspection
- An unannounced inspection by the state health department to verify regulatory compliance. Results are posted publicly on CMS Care Compare.
Accessibility Statement
University Park Healthcare Center is committed to making our website accessible to everyone, including people with disabilities. We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA, with body text meeting Level AAA contrast.
What we do
- Test with keyboard-only navigation and screen readers.
- Maintain visible focus indicators on every interactive element.
- Use semantic HTML, descriptive alt text, and clear heading structure.
- Honor
prefers-reduced-motionfor users who request reduced animation. - Maintain large tap targets (48 × 48 pixels minimum) and an 18 px base font size.
Need help or notice a problem?
If any part of our site is hard to use, please tell us. We will work to fix it. Call us at (XXX) XXX-XXXX or email [TODO: accessibility@email].
Still Have Questions?
Our admissions team has been doing this for a long time, and they're happy to walk through anything that's on your mind.